Research & Insight agency

Business transformation can only be achieved by having the consumer at the heart of decision-making. At Mobas we don’t make assumptions about the motivations and behaviours of consumers, but rather we listen to them. We use the full range of qualitative and quantitative techniques, to get into the minds of your target audience. We also utilise our in-house Mobas Consumer Panel, enabling you to quickly tap into our existing network of consumers. This can answer a wide range of business questions, for example: how do consumers navigate and make decisions in my category? How easy to navigate is my website? How clear and salient is the new creative? 

We believe that the brand-owner’s view is only part of the picture, and to get true visibility you also need to consider how the brand, product or service is viewed from the outside: by customers, staff, stakeholders, opinion-formers and even rejectors. That’s why stakeholder research forms a vital part of Mobas’ strategic projects. It brings the consumer’s voice directly into the decision-making process, enabling us all to connect with them and create the best possible outcomes. We draw upon qualitative techniques (such as focus groups and in-depth interviews), and quantitative surveys, depending on your key business questions.

At Mobas we’re not blinkered by assumptions about your marketplace. We want to truly understand the market in which your business operates so that we can generate insight from competitors, examine working practices and understand emerging themes and trends that are shaping market growth. Our deep understanding of your market ensures that your campaign, brand or business has all the tools to take on the market of today and tomorrow.

Whether you’re looking to launch a new product, brand or business, the crucial step before jumping into a market feet-first is not just to understand it, but to know it inside-out. What lies beneath the surface? Are there sharks in the water or are the fishing grounds rich? We immerse ourselves in the market, analysing market data and trends in order to create actionable insight which can guide your new venture safely through the waters.

We understand that websites can sometimes be style over substance. Perhaps you’ve got a website that looks great visually but isn’t generating the leads that you thought, or perhaps you have a website that’s a nightmare to navigate. It doesn’t have to be this way. At Mobas, our approach to websites is focused on user-centricity – your website might look pretty but if your users can’t get to the information they need, it’s useless. We use a variety of quantitative and qualitative techniques to understand user journeys and experiences: How are consumers interacting with and navigating your website or app? How well are their needs being met? We link this with usage data to gain a full picture. This delivers actionable insight that can improve the user experience and, crucially, help you to achieve your business objectives.

At Mobas, we're passionate about being immersed in our clients’ businesses. By working with a member of our research and insight team you can benefit from regular insight for your business, without needing to add to your headcount. Mobas’ team of insight specialists can join a client team on a part-time basis, driving change through actionable insight from the inside. Whether a specific campaign or business venture needs additional support, or market insight is required on a regular basis, we can embed them in your team to support you in achieving your business objectives.