Navigating the digital shift: what can be learnt from the insights from the Fujitsu and Post Office scandal

30 January 2024 3 min read
Written by

Robin Bryant

Navigating the digital shift: what can be learnt from the insights from the Fujitsu and Post Office scandal


In the ever-evolving landscape of business technology, the Fujitsu incident in the Post Office scandal stands as a pivotal moment, prompting us to rethink our technology strategies. This scenario transcends a mere technical hiccup: it's an important narrative that urges businesses worldwide to reflect on the larger implications of their technology choices, particularly in the dynamic realms of AI and low/no-code platforms.

Fujitsu and the Post Office: unravelling the technological mishap

The scenario: At the centre of this controversy was the Horizon accounting system by Fujitsu, used by the Post Office. Regrettably, the system falsely accused several sub-postmasters of financial misconduct, leading to unjust convictions.

Fujitsu’s involvement: The customised nature of Fujitsu’s software played a crucial role in these errors. The bespoke system’s lack of transparency and inherent complexity hindered error detection and resolution, leading to significant legal and financial repercussions. This underscores the necessity for reliable, transparent technology in modern business operations.

Custom systems vs. low/no-code technologies: a comparative insight

Transparency and dependability: Custom systems, like Horizon, may offer bespoke solutions but often fall short in transparency, crucial for identifying and rectifying errors. This shortfall can lead to severe errors, as highlighted by the Post Office scandal.

Vendor reliance and flexibility constraints: Businesses tied to custom solutions often face vendor dependency for updates and maintenance, limiting their agility and responsiveness in a rapidly changing market.

Cost and customisation: Bespoke systems offer extensive customisation but can also incur significant financial and operational costs. In contrast, low/no-code options offer more adaptable and cost-effective solutions.

The emergence of AI and low/no-code platforms: a strategic shift

Empowering users: The rise of low/no-code platforms marks a revolution in technology accessibility, enabling individuals with limited technical expertise to contribute meaningfully to development processes, a stark contrast to the specialised skills needed for bespoke systems.

Agility and market adaptability: These platforms enable faster development and easier market adaptation than traditional custom systems, in line with the rapid pace of today’s digital business environment.

Scalability and system integration: Enhanced with AI capabilities, low/no-code technologies offer scalability and seamless integration with existing systems, crucial for businesses adapting to evolving needs such as lead generation.

The evolution in digital web agencies: adapting to changing needs

From custom to modular solutions: Reflecting the changing demands of a digital-first era, digital agencies are increasingly shifting from custom-coded solutions to more versatile platforms like HubSpot.

The HubSpot edge: Platforms like HubSpot provide integrated tools for various business functionalities, combining user-friendliness, scalability and cost-efficiency. This aligns perfectly with the needs of modern agencies and their clients.

The balance of customisation and efficiency: Unlike bespoke systems, platforms like HubSpot achieve a balance between personalisation and standardisation, offering sustainable and efficient digital solutions.

Understanding the shift: a broader perspective

This shift in digital technology is about more than just choosing different technologies: it’s about embracing a fundamental change in business operations in a digital-centric world. The Fujitsu and Post Office case serves as a stark reminder of the risks of relying on overly complex, non-transparent systems.

The future: embracing change with strategic acumen

Businesses must thoughtfully embrace new technologies like AI and low/no-code platforms, recognising their strengths and limitations and aligning them with business goals.

Moreover, the importance of transparency and accountability in technological implementations cannot be overstated. The insights from the Fujitsu case emphasise the need for ethically sound and transparent systems.

A new era of technological wisdom

The Fujitsu and Post Office scandal serves as a catalyst for a transformative approach in business technology strategies. As we gravitate towards adaptable, user-friendly and transparent systems, it’s crucial to understand their broader impact on our businesses and society.

This incident highlights the importance of an era of technological wisdom, where decisions on technology are driven by ethical considerations, business objectives and societal values. Exploring the potential of AI and low/no-code platforms should be done with a commitment to transparency, flexibility and a strategic vision, ensuring that these technologies are used effectively and responsibly.

The Fujitsu case is a compelling reminder of the need to select technology solutions not only based on their advanced features but also for their alignment with ethical practices and wider business and societal goals. As we embrace the new possibilities of the digital age, our focus should be on responsible, strategic and inclusive technology use that protects and enhances our collective digital future.

The Fujitsu and Post Office scandal is not just a lesson in technological failure: it’s an opportunity to rethink our approach to business technology. It’s a call to action for a more responsible, strategic and inclusive use of technology, ensuring a sustainable and effective digital future for businesses and communities alike.

Ready to talk?
Start your transformation today.